Serendipity Health
FAQ

Questions? Here are the answers.

Everything about the screening, the packages and how we work together.

GETTING STARTED
Which option is right for me?+

You do not have to figure this out alone. Based on your questionnaire, goals, current symptoms and the level of support you need, we can determine which option makes the most sense for you. My aim is to recommend the level of support that gives you the best chance of making meaningful progress — not simply the biggest package.

Do I need a screening before booking a package?+

For personalised coaching, I strongly recommend starting with a screening. It gives me the information I need to understand your situation, identify relevant limitations and build a plan around you rather than giving you a generic programme. Depending on your needs, this can be done online or in person.

Who will I be working with?+

You will work directly with me, Tino. I am a licensed physiotherapist with around 11 years of clinical experience, including private practice, rehabilitation, manual therapy and corporate physiotherapy. Your assessment, programme, feedback and adjustments are handled personally by me.

THE SCREENING
What happens in the Online Screening?+

Before the appointment, you complete a detailed questionnaire about your symptoms, goals, training and relevant history. During the video session, we discuss your situation, perform suitable movement and functional tests and review the findings together. At the end, you will have clear recommendations for what to do next.

How do I prepare for the video call?+

Wear comfortable clothing that allows you to move freely and make sure you have enough space to perform a few simple movements. Position your phone, tablet or laptop so that I can see your body clearly during the tests. If possible, have any relevant medical information or previous findings available.

How long does the questionnaire take — and in which languages?+

Most people complete the questionnaire in about 10 minutes. It is designed to be straightforward while still giving me the information I need to understand your situation. It can be provided in several languages, including English, German and French, with additional language options where available.

What if I answer “Yes” in the safety check?+

A “Yes” does not automatically mean that we cannot work together. It simply means that I need to look more closely at that answer before recommending the next step. If I believe medical clarification or an assessment by another healthcare professional is needed first, I will communicate that clearly.

Where do in-person appointments take place?+

In-person assessments and treatment sessions take place at my physiotherapy practice in Homburg, Germany. This allows me to perform a more detailed physical assessment, hands-on testing, treatment and supervised training where appropriate.

PACKAGES
What’s the difference between self-guided, video-guided and in-person?+

Self-Guided is designed for people who are comfortable working independently with a personalised plan, structured progression and written guidance.

Video-Guided adds regular 1:1 video sessions, movement correction, progress reviews and plan adjustments throughout the programme.

In-Person offers the highest level of direct support, including physical assessment, supervised training, hands-on treatment where appropriate and closer progression monitoring at the practice.

4 weeks or 8 weeks — which should I choose?+

The 4-week programme is a focused starting point if you want structure, guidance and a clear plan over a shorter period.

The 8-week programme gives us more time to progress exercises, monitor how your body responds, make adjustments and build longer-term changes. For more persistent problems, larger goals or situations requiring gradual progression, the additional time is often valuable.

The right choice depends on your starting point and goals, which we can determine after your screening.

Can I upgrade or switch packages later?+

Yes. You can increase the level of support later if it becomes useful. I generally prefer to first see how you respond to the initial approach rather than automatically putting you into the most intensive option. If additional coaching, treatment or supervision would benefit the process, we can adjust accordingly.

PRACTICAL
How do I pay?+

Payment is completed securely online when you book your selected screening or programme. The available payment methods will be shown during checkout. Once payment is completed, you will receive the next steps for getting started.

Can I cancel or reschedule?+

Yes. Appointments can be rescheduled if something comes up. I simply ask that you give as much notice as possible so the appointment can be offered to someone else. The exact cancellation and rescheduling conditions are shown during booking.

Will my health insurance cover the costs?+

These programmes are offered as private services. Whether your insurance reimburses any part of the cost depends on your individual insurer and contract. I therefore recommend checking directly with your insurance provider before booking if reimbursement is important to you.

What happens to my health data?+

Your health information is treated confidentially and is used only for the purpose of assessing your situation, providing your programme and supporting your care. Personal and health-related information is handled in accordance with the applicable data-protection requirements.

Does this replace seeing a doctor?+

No. My role is to support you within my professional scope as a physiotherapist.

After reviewing your questionnaire and assessment, I will tell you clearly if I believe your situation requires medical clarification, diagnostic investigation or the expertise of another healthcare professional before we continue.

I do not try to treat everything. If I believe another professional or local specialist is the better choice for your situation, I will tell you that directly.

Still have a question?

Write to me at info@serendipityhealth.de – I'll get back to you personally.

See all services Back to home
TAKE THE FIRST STEP